Frequently Asked Questions
Still have questions? Please check out the How it Works page or Contact Us and ask!
FAQ
Can I begin or end my trip in Seattle?
Yes, we do provide that service on a case by case basis. We charge an additional fee for both pick-up and drop-off, but it can be handy when your destination is on the Seattle side of Puget Sound. Please inquire about this early, so we can let you know if we can accommodate your request.
Can I start or end my trip at the SeaTac Airport?
No, we are not able to accommodate pick-ups or drop-offs at SeaTac Airport.
Can you facilitate one-way adventures?
We typically do not accommodate one-way adventures but handle these inquiries on a case-by-case basis.
Where are you located?
Our primary year-round location is on Bainbridge Island, Washington. From October through May we also have Adventure Campers in sunny Palm Springs, California.
How do I get to Bainbridge Island?
Getting to Bainbridge Island is easy. If you’re coming from SeaTac Airport, you can take the Link light rail from Seatac Airport to the Pioneer Square Station and then walk to the Washington State Ferry terminal on the Seattle waterfront (Pier 52). You can also Uber or Taxi from the airport directly to the Seattle ferry terminal, which takes about 25 minutes.
The ferry leaves Seattle every 50 minutes or so and takes about 35 minutes to get to Bainbridge Island. Be sure to check the ferry schedule for the latest departure/arrival times.
We offer free pick up from the Bainbridge ferry terminal to our office, provided you have made a reservation for that service. Please be sure to let our Adventure Coordinators know if you need to get picked up from the terminal.
What are the check-out and check-in times?
Check out is at 12 pm on the first scheduled day of your trip, and the van is due to be checked back in between 9 am and 12 pm on the last scheduled day of your trip.
Do you offer early check-out or late check-in?
We can accommodate check-outs as early as 9 am for an additional fee of 25% of the daily rental rate for your van. We can also accommodate a late check in up to 4 pm for an additional fee of 25% of the daily rental rate for your van.
If you return later than 4 pm on the final day of your reservation, you will be charged the full rental rate for an additional day.
Will you plan my trip itinerary?
We provide general suggestions and work with you to create an outline that fits your travel objectives.
Should I reserve campgrounds in advance?
If you’re headed to the Olympic National Park, Kalaloch, Sol Duc, and Mora are the only federal campgrounds that accept reservations all year. However, numerous other campgrounds are operating on a first-come, first-served basis. During the busy season, it’s advisable to arrive a bit early and book your campsite, and then go explore. You can also explore Hipcamp and reserve privately owned campsites. Other destinations will require campground research, and you may be able to reserve campsites in advance.
Do your vans have toilets?
No, none of the vans in our fleet have toilets.
Do your vans have pop-tops?
Many of the vans in our fleet have pop-tops, but some of our vans do not. Please contact our Adventure Coordinators to check the specific features of the vans we have available.
What is the difference between a weekender and a full camper?
Weekenders do not have a built-in sink, or stovetop, and therefore have more interior space.
Full Campers have built-in cabinetry, a sink, and a stovetop.
Please read more about these features on the Campers page.
Why are Burt and Hazel priced differently than the other vans?
Burt and Hazel both have awesome Subaru engines and are full campers. They also have Fiamma Awnings, and roof racks included in their rate.
Why is the eTofino priced differently than the other vans?
Not only is the eTofino the first of its kind electric camper van in the US, it also includes luxurious features such as the induction cooktop, two spacious sleeping areas, a refrigerator, a Fiamma awning and more – all included in the rate!
Do your vans have refrigerators?
Our Westfalia vans do not have refrigerators, but we pack coolers in the vans as part of the gear included on the inventory list.
The eTofino does have a small built-in refrigerator, as well as all of the gear included on the inventory list.
Can I bring my dog along?
Yes, we have one dog-friendly van (Ernie). There’s an additional cleaning fee for rentals with pets.
Why are Burt and Hazel priced differently from the other vans?
Burt and Hazel both have awesome Subaru engines and are full campers. They also have Fiamma Awnings, roof racks, and a ladder included in their rate.
How many vans are in the fleet?
There are currently 6 vans in our rental fleet – 5 Westfalias and one electric adventure camper.
Do any of your vans have automatic transmissions?
Yes, 4 of our vans have automatic transmissions. Substitutions do occur, so someone in your party should be able to drive a manual transmission.
What are all of those graphics on LuLu?
LuLu is our Support Washington National Parks Van. We’ve adorned this van with Washington National Park posters and donate $10 of every rental night to Washington’s National Park Fund. Please read more about LuLu here: https://pacwesty.com/support-our-parks/
Can I use my own Rental Insurance?
No, you must purchase rental insurance through our reservation partner Outdoorsy. There are a couple of options to choose from and we’d be delighted to help you decide what you need. Outdoorsy coverage is provided though Liberty Mutual and a standard deductible of $1,000 applies. We apply no mark-up to this service.
What about Roadside Assistance?
Before you head out for your trip, we ensure that you’re covered with both Insurance and Roadside Assistance. We require a AAA Premium Membership for our Westfalias and AAA Premier + RV membership for our eTofino.
Can I take the van out of state?
Our operating area is generally limited to 500 miles from our shop. This gets you to: the California-Oregon border (to the South), Boise (to the Southeast), Missoula (to the East), and the top of Vancouver Island (to the North). Wow! If you’re planning a longer trip please give us a call and we’ll work to come up with a plan.
What passes might I need?
Discover Pass:
An annual pass that allows access to State Lands including: Washington State Parks; Washington Department of Natural Resource lands (state forests, natural resource conservation areas (NRCAs), natural area preserve (NAP); and Washington Department of Fish and Wildlife lands (state wildlife areas).
America The Beautiful Pass:
* (All federal lands)
An annual pass covers entrance fees at national parks and national wildlife refuges as well as standard amenity fees (day use fees) at national forests and grasslands, and at lands managed by the Bureau of Land Management, Bureau of Reclamation and U.S. Army Corps of Engineers.
*Northwest Forest Pass:
An annual pass that allows access to Federal Forest Lands in Washington and Oregon.
*Mount Rainier National Park Annual Pass:
An annual pass that grants unlimited entry for one year to Mount Rainier National Park applicable to owner and passengers in the same car. An alternative option would be to purchase the America The Beautiful Pass and receive allowance into all national parks and federally regulated areas.
*Olympic National Park Annual Pass:
An annual pass that grants unlimited entry for one year to Olympic National Park applicable to owner and passengers in the same car. An alternative option would be to purchase the America The Beautiful Pass and receive allowance into all national parks and federally regulated areas.
Do you provide maintenance and repair services for privately owned vans?
Yes, please check out the Repair page to learn more.
Do you provide electric conversions and repair?
Yes, please check out the EV Works website to learn more.
Where can I learn more about turn-key business logistics services?
Yes, please check out the PacWesty Logisitcs website to learn more.